Terms of Use

1. Acceptance of These Terms

By accessing, browsing, or using anveahealth.com, you agree to these Terms of Use and to comply with applicable laws. If you do not agree, do not use the website.

These Terms apply to visitors, prospective patients, patients, caregivers, representatives, and other users of the website. Additional terms may apply to particular services, portals, forms, scheduling systems, payment systems, or third-party services.

2. Medical Information Disclaimer

Content on this website is provided for general educational and informational purposes. It may describe gastroenterology, digestive health, advanced endoscopy, conditions, procedures, physicians, locations, insurance information, and general healthcare concepts.

Website content is not intended to diagnose a condition, prescribe treatment, replace an examination, or establish an individualized medical plan. Medical decisions should be made with a qualified healthcare professional who has access to the relevant clinical information.

Medical information can change as medical knowledge, recommendations, regulations, and individual circumstances change. Anvea Health does not represent that every page reflects the most current medical guidance for every person or condition.

3. Emergencies and Urgent Medical Conditions

Do not use anveahealth.com, a general contact form, email, text message, or other website communication for a medical emergency. If you believe you have a medical emergency, call 911 or obtain immediate emergency medical care.

Examples of symptoms that may require urgent evaluation can include severe or rapidly worsening symptoms, severe bleeding, difficulty breathing, chest pain, loss of consciousness, or other potentially life-threatening conditions. This list is not exhaustive.

4. No Physician-Patient Relationship Through Website Use

Viewing the website, reading its content, sending a general inquiry, using a location feature, or submitting a website form does not by itself establish a physician-patient relationship between you and Anvea Health, Dr. William Hsueh, or any other healthcare professional.

A physician-patient relationship is established only through the practice's applicable clinical and administrative processes and subject to the physician's professional judgment, availability, and applicable law.

5. Website Content and Availability

Anvea Health attempts to provide useful and accurate website information, but pages may contain typographical errors, outdated information, omissions, technical errors, or information that changes over time.

We may add, remove, modify, suspend, or discontinue website content or functionality at any time. We do not guarantee that the website or every feature will be continuously available, uninterrupted, secure, or error-free.

6. No Guarantee of Results or Completeness

References to procedures, services, conditions, outcomes, technologies, physicians, facilities, insurance plans, or patient experiences are informational and do not guarantee that a particular service will be appropriate, available, covered, or successful for you.

Healthcare outcomes vary by individual circumstances. No website statement should be interpreted as a promise, guarantee, warranty, or prediction of a particular medical outcome.

7. Appointments, Scheduling, and Clinical Services

Website information about appointments, locations, hours, physicians, services, and procedures is subject to change. Submission of an appointment request does not necessarily mean an appointment has been accepted or scheduled.

Anvea Health may require additional information, eligibility verification, referral information, authorization, or other documentation before providing particular services.

The practice may reschedule, cancel, or decline an appointment or service where permitted by law and clinical or operational circumstances.

8. Insurance, Coverage, and Billing

Information about insurance plans, payers, benefits, or accepted insurance is provided for general convenience and does not constitute a guarantee of coverage or payment.

Insurance benefits are determined by the applicable health plan, policy, eligibility, medical-necessity rules, authorization requirements, provider network status, claims processing, and other plan terms. Patients remain responsible for charges not paid by their insurer to the extent permitted by law and applicable agreements.

Before receiving care, you should confirm coverage and financial responsibility with your health plan and, where appropriate, with Anvea Health.

9. Website Communications

Communications submitted through website forms or other online channels may be routed to Anvea Health staff or technology service providers for handling. Website communications may not be reviewed immediately and should not be relied upon for urgent medical matters.

Do not submit passwords, complete payment credentials, Social Security numbers, highly sensitive medical records, or other unnecessary sensitive information through a general website form.

If Anvea Health offers appointment reminders, SMS, email, portal messaging, or other communications, additional consent or service terms may apply.

10. Privacy and Protected Health Information

Your use of the website is also subject to Anvea Health's Privacy Policy. Patient health information may receive additional protections under HIPAA and California law, and the practice may provide a separate Notice of Privacy Practices for protected health information.

Nothing in these Terms is intended to reduce or waive a privacy right that cannot lawfully be waived. Where a separate patient notice or authorization governs protected health information, that document and applicable law control to the extent required.

11. Third-Party Websites, Services, and Links

The website may link to or integrate with third-party services, including maps, patient portals, scheduling systems, payment processors, insurers, messaging services, social platforms, analytics services, or other websites.

Third-party services are governed by their own terms and privacy policies. Anvea Health does not control and is not responsible for third-party websites, their availability, security, content, privacy practices, or terms.

A link does not necessarily constitute an endorsement, sponsorship, affiliation, or recommendation unless expressly stated.

12. Intellectual Property

The website and its original content, design, text, graphics, logos, photographs, videos, icons, page layouts, software, and other materials are owned by or licensed to Anvea Health or their respective rights holders and are protected by applicable intellectual-property laws.

You may access and view the website for personal, lawful, non-commercial purposes. Except as permitted by law or expressly authorized in writing, you may not reproduce, modify, distribute, publish, publicly display, sell, license, create derivative works from, scrape, or commercially exploit website materials.

Third-party names, trademarks, logos, payer marks, and other protected materials remain the property of their respective owners.

13. Prohibited Uses

You agree not to:

• Use the website for an unlawful, fraudulent, abusive, or deceptive purpose.
• Attempt to gain unauthorized access to the website, servers, accounts, systems, or data.
• Interfere with or disrupt website operation, security, availability, or infrastructure.
• Introduce malware, malicious code, harmful files, automated attacks, or other harmful technology.
• Scrape, crawl, harvest, copy, or systematically extract website content except where expressly permitted by law or written authorization.
• Impersonate Anvea Health, a clinician, employee, patient, representative, or another person or entity.
• Submit information that you know is false, misleading, fraudulent, or unauthorized.
• Use website content to make clinical decisions for another person without appropriate professional oversight.
• Use the website to violate another person's privacy, intellectual-property rights, or other legal rights.

14. Information You Submit

When you submit information through a website form or communication channel, you represent that you have the authority to provide the information and that the information is accurate to the best of your knowledge.

Do not submit confidential information belonging to another person unless you are authorized to do so.

Information submitted for healthcare purposes may be handled under applicable healthcare privacy laws. Information submitted through a general public website feature may be handled according to the Privacy Policy and the configuration of the particular service.

15. Security and Unauthorized Access

We use reasonable measures intended to protect website systems and information, but no internet transmission or electronic storage system can be guaranteed to be completely secure.

You must not attempt to circumvent security controls or access areas of the website that you are not authorized to access. Suspected security vulnerabilities or unauthorized activity should be reported through the practice's contact channel rather than exploited.

16. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis, without warranties that cannot lawfully be excluded.

To the maximum extent permitted by law, Anvea Health disclaims implied warranties concerning website availability, accuracy, completeness, fitness for a particular purpose, merchantability, non-infringement, or uninterrupted operation, except to the extent such warranties cannot lawfully be disclaimed.

To the maximum extent permitted by applicable law, Anvea Health and its owners, clinicians, employees, agents, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from use of or inability to use the website, except where liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including rights or remedies that California or federal law makes non-waivable.

17. Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, liabilities, damages, costs, and reasonable expenses arising from your unlawful misuse of the website, violation of these Terms, violation of another person's rights, or submission of unauthorized or fraudulent information.

This provision does not require you to indemnify Anvea Health for liability caused by Anvea Health's own conduct where such indemnification would be prohibited by law, nor does it waive any non-waivable consumer or patient right.

18. Governing Law and Disputes

These Terms are intended to be governed by the laws of the State of California, without regard to conflict-of-law principles, except to the extent federal law or another mandatory law applies.

Before initiating formal litigation concerning the website or these Terms, the parties are encouraged to contact Anvea Health and attempt in good faith to resolve the issue informally.

Nothing in this section prevents a person from exercising a statutory right, reporting a matter to a governmental or regulatory authority, seeking emergency or injunctive relief where legally available, or pursuing a claim that cannot lawfully be restricted by contract.

Any forum, arbitration, class-action waiver, or mandatory dispute-resolution provision should be added only after review by California counsel because enforceability depends on the exact circumstances, notice, consent, consumer law, healthcare law, and the nature of the claim.

19. Changes to These Terms

Anvea Health may update these Terms as the website, services, technology, or applicable legal requirements change. The updated version will be posted on this page with a revised effective date.

Continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by law. If a change requires additional notice or affirmative consent, Anvea Health will follow the legally applicable process.

20. Suspension or Termination of Website Access

Anvea Health may suspend, restrict, or discontinue website access or particular features when reasonably necessary for maintenance, security, legal compliance, operational reasons, misuse prevention, or other legitimate purposes.

Termination of website access does not terminate rights or obligations that by their nature should survive termination, including intellectual-property protections, disclaimers, limitations, dispute provisions, and applicable legal obligations.

21. General Provisions

Severability

If any provision is found unenforceable, it will be limited or modified to the minimum extent necessary, and the remaining provisions will remain in effect to the extent permitted by law.

No Waiver

Failure to enforce a provision does not constitute a waiver of the right to enforce it later.

Entire Agreement

These Terms, together with applicable policies or additional terms expressly incorporated by reference, describe the terms governing general website use. They do not replace separate agreements governing medical care, employment, billing, insurance, patient portals, or other services.

Assignment

Anvea Health may transfer or assign its rights and obligations in connection with a lawful business reorganization, merger, acquisition, practice transition, or transfer of assets, subject to applicable law.

Electronic Communications

Where permitted by law, electronic communications may satisfy written-communication requirements for website-related matters. Healthcare consent and authorization requirements remain subject to applicable law and are not created merely by this provision.

22. Contact Anvea Health

If you have questions regarding these Terms or the website, contact Anvea Health through its website contact channel or by telephone.